Returns & Exchanges

At KROM, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items. Our goal is to ensure your style fits perfectly, providing a seamless process for any adjustments needed.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Your Label

  Once approved, a prepaid shipping label will be sent to your email; simply print it out and attach it securely to your original packaging.

• 3.
  Ship the Items

  Drop off your package at any authorized carrier location, ensuring all original tags are still attached to the garments.

• 4.
  Receive Your Refund

  After our quality control team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.